NOC AI/Diagnostic Audit
AR

Diagnostic Audit

Every ticket goes through a 3-source cross-check: what the employee said, what L1 noted, and what Zabbix shows. The agent compares them and tells you if the diagnosis was right — and where it caught a mistake.

Total cross-checks
12
All agreed
9
Caught a mistake
3
Awaiting employee
0
Avg confidence
90%
Employee description is off
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence85%
Employee said

My email isn't working since this morning. Outlook says it can't connect to the server.

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims email is not working due to server connection issues. Zabbix shows the CI (WS-RYD-06, likely the employee's workstation) is 'up' and has no active triggers related to network connectivity or email services. The active triggers indicate sustained CPU saturation and memory pressure on the *workstation*, which could lead to performance issues with applications like Outlook, but not a 'cannot connect to server' error. This suggests the issue is local to the employee's machine (slow performance) rather than a server outage.

2 minutes ago
Employee description is off
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' is 'up' and there are no network-related triggers or significant packet loss that would indicate a general internet issue. The 'rising' trend in packet loss is minimal (max 1.39%) and unlikely to cause complete inability to open websites. The active triggers for CPU saturation and memory pressure on the user's workstation (Ahmed / KAFD HQ) suggest a local performance issue with the user's machine, which could manifest as applications (like browsers) being slow or unresponsive, leading the user to perceive it as an 'internet is slow' problem.

4 minutes ago
Employee description is off
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' is 'up' and there are no network-related triggers or significant packet loss that would indicate a general internet issue. The existing triggers for CPU saturation and memory pressure on the user's workstation (Ahmed / KAFD HQ) suggest a local performance problem with the user's machine, which could manifest as 'slow internet' or difficulty opening applications (like a browser), rather than an actual network outage.

10 minutes ago
Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the workstation (WS-RYD-06) is 'up' but has two 'average' severity triggers: sustained CPU saturation and memory pressure. Additionally, the packet loss trend is rising, with a latest value of 1.03%. While the host is not 'down', the CPU/memory pressure and rising packet loss are consistent with a 'slow' experience and difficulty accessing websites, even if the 'internet' itself isn't down. The issue appears to be local to the user's workstation performance.

27 minutes ago
Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the packet loss trend is rising, with a latest value of 1.03%. High CPU/memory usage and rising packet loss can directly lead to perceived 'slow internet' and difficulty accessing websites, even if the host itself is technically 'up'. The Zabbix evidence directly supports the user's experience of slowness.

38 minutes ago
Claim is accurate
WS-RYD-01 (Khaled, Riyadh — Malaz)
confidence95%
Employee said

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

L1 noted

didn't add a note

Zabbix showed
Up·1 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh — Malaz) is 'up' but has an active 'high' severity trigger for 'High ICMP loss on uplink (>20%)' with a rising trend and latest packet loss at 42%. This high packet loss directly correlates with the reported symptoms of slow internet and inability to access websites, even though the host itself is technically 'up'.

40 minutes ago
Claim is accurate
WS-RYD-01 (Khaled, Riyadh — Malaz)
confidence95%
Employee said

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

L1 noted

didn't add a note

Zabbix showed
Up·1 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh - Malaz) is 'up' but has a 'high' severity trigger for 'High ICMP loss on uplink (>20%)' which has been active for some time. The recent history summary confirms significant and rising packet loss (mean 42.767%, latest 42%), which directly correlates with the reported symptoms of slow internet and inability to access websites, even if the host itself is technically 'up'.

40 minutes ago
Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host (WS-RYD-06) is 'up' but has two active 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. These resource constraints on the user's workstation are highly consistent with the reported symptoms of slow performance and difficulty accessing websites, even though network packet loss is low and stable. The issue is likely local to the user's machine rather than a network outage.

45 minutes ago
Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the workstation (WS-RYD-06) is 'up' but has two 'average' severity triggers: sustained CPU saturation and memory pressure, both active for a significant period. Additionally, the packet loss trend is rising, with a mean of 0.697% and latest at 1.03%. While not a complete network outage, high CPU/memory on the local machine and rising packet loss can certainly lead to a perception of 'slow internet' and difficulty accessing websites, aligning with the employee's complaint.

59 minutes ago
Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the packet loss trend is rising, with a mean of 0.697% and latest at 1.03%. While not a direct 'internet down' scenario, high CPU/memory usage and rising packet loss on the user's workstation can directly lead to perceived 'slow internet' and difficulty accessing websites, aligning with the employee's complaint.

Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the packet loss trend is rising, with a mean of 0.664% and latest at 1.03%. High CPU/memory usage and rising packet loss can directly lead to perceived slow internet and difficulty accessing websites, even if the host itself is technically 'up'. The Zabbix evidence strongly supports the user's claim of performance issues.

Claim is accurate
WS-RYD-06 (Ahmed, Riyadh — KAFD HQ)
confidence90%
Employee said

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

L1 noted

didn't add a note

Zabbix showed
Up·2 Active alerts
Agent concluded

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the 'packet_loss' trend is rising, with a latest value of 1.03%. High CPU/memory usage and rising packet loss can directly lead to perceived 'slow internet' and difficulty accessing websites, even if the host itself is technically 'up'. The Zabbix evidence strongly supports the employee's claim of performance degradation.