Open a new report
Ticket ready in seconds
Search for the employee, pick the device (if known), describe the problem. The agent takes over, talks to the employee, and follows through until it resolves or hands off.
The flow
How the agent works after you submit
Five automatic steps — no manual handoff needed
- 1Full ticket, instantlyA complete ticket is created — who, what, when, on which device.
- 2Identifies the employee & deviceLinks the name to their records and the devices they're responsible for.
- 3Checks reality & comparesReads the device's actual state and compares it to the employee's words — evidence-based decisions.
- 4Reaches out professionallySends the employee a thoughtful Arabic message — reads like an engineer, not a bot.
- 5Resolves or escalatesIf it works: closes the ticket. If a human is needed: hands off with all the evidence ready.
Every decision is logged and observable on the "Agent steps" tab.