NOC AI/Agent Steps
AR
Back to conversations
Legacy/Ahmed Al-Otaibi· Commercial
Started 1 hour ago·5s

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

Awaiting employee replyINC0011582Email·ServiceNow ticket·Claim is accurate
Waiting for the employee· auto-checking Gmail
7 steps·100% success·1h 2m duration·0.0s LLM

Execution steps· 7

Live
Turn 1·7 steps

Dialog with employee· 1

Agent· 1 hour ago
أهلاً أحمد، شفت إن جهازك WS-RYD-06 المعالج فيه عليه ضغط عالي (أكثر من 80%) والذاكرة منخفضة (أقل من 20% متوفرة)، وهذا ممكن يكون سبب بطء الإنترنت عندك. ممكن تجرب تقفل أي برامج ثقيلة زي Excel أو التيمز أو صفحات الكروم الكثيرة، وبعدها تسوي ريستارت للجهاز؟ قول لي رجع تشتغل ولا لا.

Reply as the employee

Auto-checking Gmail

Type what the employee would write back to the agent's email. This resumes the agent the same way an inbound Gmail reply would.

or

Verification results· 1

Claim is accurateconfidence90%1 hour ago
Zabbix returned no data for this device

The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the packet loss trend is rising, with a mean of 0.697% and latest at 1.03%. While not a direct 'internet down' scenario, high CPU/memory usage and rising packet loss on the user's workstation can directly lead to perceived 'slow internet' and difficulty accessing websites, aligning with the employee's complaint.

poll 0