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Legacy/Khaled Al-Malki· IT Operations
Started 2 hours ago·6s

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

Awaiting employee replyINC0011585Web·Claim is accurate
Waiting for the employee· auto-checking Gmail
7 steps·100% success·1h 39m duration·0.2s LLM

Execution steps· 7

Live
Turn 1·7 steps

Dialog with employee· 1

Agent· 2 hours ago
أهلاً خالد، شفت إن فيه فقدان عالي للحزم على الاتصال الصاعد لجهازك WS-RYD-01، وصل لـ 42% وهذا الأغلب هو سبب بطء الإنترنت عندك. جرّب تستخدم سلك شبكة ثاني، أو توصل نفس السلك في منفذ شبكة مختلف على جهازك وفي الحائط. قول لي رجع يشتغل ولا لا.

Human in the loop

Pause the AI and reply to the employee yourself. If you go quiet for 5 minutes, the AI auto-resumes.

Reply as the employee

Auto-checking Gmail

Type what the employee would write back to the agent's email. This resumes the agent the same way an inbound Gmail reply would.

or

Verification results· 1

Claim is accurateconfidence95%2 hours ago
Zabbix returned no data for this device

The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh — Malaz) is 'up' but has an active 'high' severity trigger for 'High ICMP loss on uplink (>20%)' with a rising trend and latest packet loss at 42%. This high packet loss directly correlates with the reported symptoms of slow internet and inability to access websites, even though the host itself is technically 'up'.

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