The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh — Malaz) is 'up' but has an active 'high' severity trigger for 'High ICMP loss on uplink (>20%)' with a rising trend and latest packet loss at 42%. This high packet loss directly correlates with the reported symptoms of slow internet and inability to access websites, even though the host itself is technically 'up'.