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Legacy/Khaled Al-Malki· IT Operations
Started 2 hours ago·5s

Internet is slow and I can't open any website. I tried restarting but the issue is still there.

Awaiting employee replyINC0011585Email·ServiceNow ticket·Claim is accurate
Waiting for the employee· auto-checking Gmail
7 steps·100% success·1h 39m duration·0.1s LLM

Execution steps· 7

Live
Turn 1·7 steps

Dialog with employee· 1

Agent· 2 hours ago
أهلاً بك خالد، شفت إن فيه فقدان عالي للحزم على الـ uplink بتاع جهازك WS-RYD-01، وهذا غالبًا بسبب مشكلة في الكابل أو منفذ الشبكة. جرب تبدّل سلك الشبكة بكابل جديد وتشبكه في منفذ تاني بالسويتش وقول لي رجع يشتغل ولا لا.

Human in the loop

Pause the AI and reply to the employee yourself. If you go quiet for 5 minutes, the AI auto-resumes.

Reply as the employee

Auto-checking Gmail

Type what the employee would write back to the agent's email. This resumes the agent the same way an inbound Gmail reply would.

or

Verification results· 1

Claim is accurateconfidence95%2 hours ago
Zabbix returned no data for this device

The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh - Malaz) is 'up' but has a 'high' severity trigger for 'High ICMP loss on uplink (>20%)' which has been active for some time. The recent history summary confirms significant and rising packet loss (mean 42.767%, latest 42%), which directly correlates with the reported symptoms of slow internet and inability to access websites, even if the host itself is technically 'up'.

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