The employee claims slow internet and inability to open websites. Zabbix shows the host WS-RYD-01 (Khaled, Riyadh - Malaz) is 'up' but has a 'high' severity trigger for 'High ICMP loss on uplink (>20%)' which has been active for some time. The recent history summary confirms significant and rising packet loss (mean 42.767%, latest 42%), which directly correlates with the reported symptoms of slow internet and inability to access websites, even if the host itself is technically 'up'.