The employee claims slow internet and inability to open websites. Zabbix shows the host 'WS-RYD-06' (Ahmed, Riyadh) is 'up' but has two 'average' severity triggers: 'Sustained CPU saturation (>80%)' and 'Memory pressure (<20% available)'. Additionally, the packet loss trend is rising, with a latest value of 1.03%. High CPU/memory usage and rising packet loss can directly lead to perceived 'slow internet' and difficulty accessing websites, even if the host itself is technically 'up'. The Zabbix evidence directly supports the user's experience of slowness.