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Legacy/Ahmed Al-Otaibi· Commercial
Started 1 hour ago·5s

النت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة

Awaiting employee replyINC0011583Email·ServiceNow ticket·Claim is accurate
Waiting for the employee· auto-checking Gmail
7 steps·100% success·1h 1m duration·0.0s LLM

Execution steps· 7

Live
Turn 1·7 steps

Dialog with employee· 1

Agent· 1 hour ago
أحمد، شفت إن جهازك WS-RYD-06 فيه استخدام عالي للمعالج والذاكرة، وده ممكن يسبب البطء اللي تحس فيه. جرّب تقفل أي برامج كثيرة فاتحها، خصوصاً متصفح كروم أو تيمز، وبعدها سوي ريستارت للجهاز وقول لي رجع يشتغل تمام ولا لا.

Reply as the employee

Auto-checking Gmail

Type what the employee would write back to the agent's email. This resumes the agent the same way an inbound Gmail reply would.

or

Verification results· 1

Claim is accurateconfidence90%1 hour ago
Zabbix returned no data for this device

The employee claims slow internet and inability to open websites. Zabbix shows the workstation (WS-RYD-06) is 'up' but has two 'average' severity triggers: sustained CPU saturation and memory pressure, both active for a significant period. Additionally, the packet loss trend is rising, with a mean of 0.697% and latest at 1.03%. While not a complete network outage, high CPU/memory on the local machine and rising packet loss can certainly lead to a perception of 'slow internet' and difficulty accessing websites, aligning with the employee's complaint.

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