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Legacy/Ahmed Al-Otaibi· Commercial
Started 1 hour ago·5sالنت بطيء عندي ومش قادر أفتح أي موقع، حاولت ريستارت لكن لسه نفس المشكلة
Awaiting employee replyINC0011583Email·ServiceNow ticket·Claim is accurate
Waiting for the employee· auto-checking Gmail
7 steps·100% success·1h 1m duration·0.0s LLM
Execution steps· 7
LiveTurn 1·7 steps
Dialog with employee· 1
Agent· 1 hour ago
أحمد، شفت إن جهازك WS-RYD-06 فيه استخدام عالي للمعالج والذاكرة، وده ممكن يسبب البطء اللي تحس فيه. جرّب تقفل أي برامج كثيرة فاتحها، خصوصاً متصفح كروم أو تيمز، وبعدها سوي ريستارت للجهاز وقول لي رجع يشتغل تمام ولا لا.
Verification results· 1
Claim is accurateconfidence90%1 hour ago
Zabbix returned no data for this device
The employee claims slow internet and inability to open websites. Zabbix shows the workstation (WS-RYD-06) is 'up' but has two 'average' severity triggers: sustained CPU saturation and memory pressure, both active for a significant period. Additionally, the packet loss trend is rising, with a mean of 0.697% and latest at 1.03%. While not a complete network outage, high CPU/memory on the local machine and rising packet loss can certainly lead to a perception of 'slow internet' and difficulty accessing websites, aligning with the employee's complaint.